Lighten Up: Sorry for the Delayed Response

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This post was originally published by The New Yorker on March 16, 2017.

This week we wanted to share one of our favorite Daily Shouts posts from The New Yorker. One skill of a seasoned consultant is managing emails and doing so with finesse.  Sometimes, and I am sure clients feel the same way, you wish you could be a little less politically correct. 

Sorry for the delay! I put off answering your e-mail until I had an even more tedious task that I wanted to avoid. Thanks!

You can read the full post here

Lighten UpJara Dean-Coffey